C h a l l e n g e

With 85% of business processes starting with a form, improving data capture can improve the operations of any business.

But if the electronic data collected is used to initiate a paper-based workflow, the business process will be subject to lack of automation, paper-movement delays, loss/misplaced documents, rekeying errors and no management visibility regarding process performance and KPIs.

Many of the critical business processes of an organization involve parties outside the organization’s network – customers, suppliers, business partners or mobile staff. Historically, the lowest-common-denominator in this case was paper.

When the improved data accuracy of eForms is combined with Business Process Management (BPM) or Workflow Management – real improvements in Operational Costs, Customer Satisfaction, Sales Conversions and Compliance can be achieved.

S o l u t i o n

Adobe LiveCycle ES Process Management combined with Adobe LiveCycle ES solutions for data collection and correspondence management creates a platform to automate the full spectrum from simple to complex business processes, both inside and outside the firewall.

Wouldn’t your business processes benefit from one or more of the following capabilities:

• Replace paper forms with electronic forms for product or service requests;
• Automatically acknowledge receipt of an electronic submission;
• Automatically route the request to the appropriate user(s) for processing;
• Ensure approval and authorization business rules are followed;
• Automate the exchange of information between systems;
• Store electronic copies of forms, documents and workflow approvals in a repository;
• Communicate progress updates / requests for information electronically with customers;
• Provide management with real-time visibility of process performance and alerts before service issues occur.